Richard Oakes


Richard Oakes specialises in aligning corporate strategy with client growth. He has held senior level leadership roles in some of the world’s most progressive professional services and retail businesses.

He has delivered change projects and has a proven track record in re-connecting strategy, leadership behaviours and bottom line results.

Richard has worked with clients in major financial institutions, FTSE 100 and Fortune 50 organisations and has lectured on change in the professional services market in the US, Asia, Europe and Australia and his work has been referenced in a Harvard Business School case study.
mb: +44 (0) 7768 827 112

Lisa Leong


Lisa is a former corporate lawyer (Melbourne, London and New York) and ABC Radio Presenter, turned global leader in Client-Centred Innovation and Strategic Account Leadership.

Lisa draws on her broadcasting experience combined with Human-Centred Design and Mindfulness practices to bring a fresh approach to intentional conversations, called “Empathy Interviewing”.

Her pioneering work with Tristan Forrester, their unique partnership and approach has been the subject of a Harvard Case Study, numerous industry awards, and her TEDx talk “Can robots make us more human?”.

Lisa is a graduate of the Customer Focused Innovation Program of Stanford University’s GSB and the Stanford, the University of Melbourne (Science/Law) and the Australian Film Television and Radio School (Radio Broadcasting).
mb: +61 (0)417946687

Lisa’s TEDx talk

Tristan Forrester

Chief Strategy Officer, Ohten APAC

Tristan is an organisational transformation consultant with 20 years’ experience working with leading professional service firms and in house legal teams. A former technology and media lawyer, he has consulted to professional services firms on leadership, market-led strategy, client experience benchmarking, pricing and change implementation.

Tristan helps clients make the personal and organisational changes needed to transform relationships with their most important customers. His passion is combining his 15+ years of mindfulness practice with his change expertise, to help leaders rehumanise their organisations.

Tristan is a graduate of the Customer-Focused Innovation program of Stanford University’s GSB and the Stanford, ANU (Economics/Law) and RMIT (Business Organisation Change and Consulting).
mb: +61 (0)403 086 129

Ellie Payne

Business Manager

Ellie is an experienced Executive Assistant and Business Manager. She has worked for some of the worlds most dynamic organisations. Ellie’s role is to ensure that The OIO Group runs like clockwork.
mb: +44 (0) 7894 959 543